Submitting and tracking support requests

Submit a request

1. Go to the Support center and fill in your name, phone number and the product you use.
2. Choose the right priority:
   • Low: feedback, how-to questions.
   • Normal: minor bugs that don’t affect your work yet.
   • High: bugs affecting day-to-day work.
   • Urgent: the system is down – please also call the hotline +84 914 586 999.
3. Describe clearly: what you were doing, what the error message says, when it started, and whether you use a computer or a phone.
4. Click Submit support request and keep the request code (like HT-261014-AB12).

If you enter an email, the system sends a confirmation with the code and notifies you whenever TakaTech replies.

Track & discuss

Go to Track a request and enter the request code and the phone number you registered. You will see the full conversation and can send more information to the technician.

What the statuses mean

Status	Meaning
New	The request is in the system, waiting to be assigned
In progress	A technician is working on it
Waiting for customer	TakaTech needs more information from you
Resolved	Done, waiting for your confirmation
Closed	Completed. For further help, please create a new request

When you reply to a request that is Waiting for customer or Resolved, it reopens automatically so the technician can continue.

Security

Only someone who knows both the request code and the phone number can view its content. Lookups are rate-limited to prevent code guessing.